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Troubleshooting Guide for Cisco Unified Communications Manager, Release 8. Troubleshooting Features and Services . Step 2 Set the Built In Bridge parameter to On. Step 3 Click Update. Step 4 Reset the phone. This section provides information on the following topics: .

Pressing the softkey at the wrong time may cause an error message to display on the phone. Call Back notification occurs on the phone. If the reset occurs before the called party becomes available, Call Back occurs as expected. Replace/retain screen does not explicitly state that availability notification occurred. When user B becomes available, the availability notification screen displays on the caller phone, and a tone plays. The caller misses the availability notification for some reason, and the phone resets. The replace/retain screen displays on the caller phone, but the screen does not state that the availability notification already occurred for user B.

Press the Call. Back softkey. Error Message    Call Back is not active. Press Exit to quit this screen. Recommended Action    The error message provides the recommended action. Error Message    Call. Back is already active on xxxx.

Press OK to activate on yyyy. Press. Exit to quit this screen. Recommended Action    The error message provides the recommended action. Error Message    Call.

Back cannot be activated for xxxx. Recommended Action    The user must try again, or the administrator must add the directory number to Cisco Unified Communications Manager Administration. Error Message    Service is not active. Recommended Action    For the Call Back feature, configure the Cisco Call.

What do all those error codes mean? Step 1 From Cisco Unified Communications Manager Administration, go to Device > Phone and click Find the phone to find the phone configuration of the phone that is.

Manager service parameter, Callback Enabled Flag, to True. To access the traces, refer to the Cisco Unified Serviceability Administration Guide. To access the alarm definitions in Cisco Unified Serviceability, choose Alarm > Definitions. The alarms support the Call. Manager alarm catalog (choose Call. Visual Studio 2008 Torrent With Crack. Manager Alarm Catalog > Call.

Manager). The parameter, Issue Alarm for Duplicate Learned Patterns, controls whether this alarm gets issued. Ensure that the learned patterns are unique. Determine which remote call- control entity needs to be changed so duplicate patterns do not exist. All learned patterns from this SAF forwarder get marked as unreachable (via IP), and all calls to learned patterns get routed through the PSTN. Calls get routed through the PSTN for a specific amount of time before PSTN failover times out. When this alarm occurs, the PSTN failover duration has expired, and calls to learned patterns cannot be routed. All learned patterns get purged from Cisco Unified Communications Manager.

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After IP connectivity is restored, Cisco Unified Communications Manager automatically relearns patterns and calls to learned patterns automatically proceed through IP. Consider whether the specified maximum number of learned patterns is correct for your deployment. If the value is too low, compare it with the number that displays in the System. Limit. CCDLearned. Patterns in this alarm.

If the maximum number is below the system limit, which is 2. CCD Maximum Numbers of Learned Patterns parameter. When the TCP connection is restored, Cisco Unified Communications Manager attempts to connect to the SAF forwarder automatically.

If IP connectivity is unreachable for longer than the duration of the CCDLearned. Pattern. IPReachable. Duration feature parameter, calls to learned patterns get routed through PSTN instead of through IP.

Calls through PSTN to learned patterns get maintained for a specific period of time before PSTN failover times out. For example, reason code 4. Cisco Unified Communications Manager, sent a publishing request over a TCP connection to the SAF forwarder before the client registers to the forwarder. For example, reason code 4. Cisco Unified Communications Manager, did not construct the SAF message correctly. When the user presses the Park softkey or feature button, the call does not get parked. See the Cisco Unified Communications Manager Administration Guide.

See the Cisco Unified Communications Manager Administration Guide. For information on setting parameters for call park, see the Cisco Unified Communications Manager Features and Services Guide. These tools include performance counters (also known as perfmons) and alarms that are part of Cisco Unified Serviceability. For information about performance counters (perfmons), refer to the Cisco Unified Real- Time Monitoring Tool Administration Guide. For information about alarms, refer to the Cisco Unified Serviceability Administration Guide.

Remember that the URL is case sensitive. Check the Enterprise Parameters to make sure that the Synchronization Between Auto Device Profile and Phone Configuration is set to True. Subscribe the phone to the Cisco Extension Mobility service. Change the User Profile to include the Cisco Extension Mobility service.

Change the phone configuration where the user is logged in to include Cisco Extension Mobility. After the phone is updated, the user can access the phone services. This occurs because the phone configuration file is being rebuilt. Refer to the Cisco Unified Communications Manager Features and Services Guide. Cisco Unfed Communications Manager Features and Services Guide. If multiple logins need to be allowed, ensure the Multiple Login Behavior service parameter is set to Multiple Logins Allowed. If so, lower the number of concurrent requests.

If the requests are rejected due to large number of concurrent requests, the Requests Throttled counter also specifies a high value. Table 8- 4 describes troubleshooting tools for Cisco Unified Communications Manager Assistant and the client desktop. Refer to the Cisco Unified Real- Time Monitoring Tool Administration Guide for more information. In the advanced panel, check the Enable Trace check box. Note This enables only debug tracing. Error tracing always remains On.

For more information on system issues, refer to the . Ping the server name that is specified in the URL and verify that it is reachable.

The following message displays: Exception: java. Class. Not. Found.

Exception: Installer. Applet. class Probable Cause Using the Sun Java plug- in virtual machine instead of the Microsoft JVM with the standard Cisco Unified Communications Manager Assistant Console install causes failures. A message displays that all the components for the program are not available. When the user chooses Download Now, the following message displays: Automatic installation of MS Virtual Machine is no longer available for download Probable Cause Microsoft does not support Microsoft JVM in IE version 6 of Windows XP.

Note This error does not occur if you have the Microsoft JVM with XP Service Pack 1 installed on your system. The system cannot automatically upgrade the assistant console from 4. For more information, see the Cisco Unified Communications Manager Features and Services Guide. For more information, see the Cisco Unified Communications Manager Features and Services Guide. Step 3 Restart the Cisco Unified Communications Manager Assistant by choosing Cisco Unified Serviceability > Tools > Control Center—Feature Services. For more information, see the Cisco Unified Communications Manager Features and Services Guide.

This can indicate that Cisco Unified Communications Manager Assistant CTI route point may be deleted or may not be in service. Step 2 Find the route point, or add a new route point. See the Cisco Unified Communications Manager Administration Guide for configuration details. Step 3 Restart the Cisco IP Manager Assistant services by choosing Cisco Unified Serviceability > Tools > Control Center—Feature Services.

You can see the message in the alarm viewer or in the Cisco Unified CM Assistant service logs. For the configuration details, see the Cisco Unified Communications Manager Administration Guide. For more details, see the Cisco Unified Communications Manager Dialed Number Analyzer Guide for more details. The display on the manager IP phone disappears.